A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Payoff Statement Form. Mortgage Servicing, July 27, 2021, Download. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.