A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.Click on Payments and then click on Request Payoff. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Request a payoff quote. Find out how to request a mortgage payoff balance and get the details regarding sending in your final payment. What you are requesting in return is called an estoppel letter. When should I get my mortgage payoff statement? Request your mortgage payoff statement when planning to prepay your mortgage, refinance, or consolidate debt.