Click on Payments and then click on Request Payoff. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc.Learn more about what a payoff quote is and how to request one. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Please include your name, property address, your loan number, and the specific error or information you are requesting in your letter. Contact your lender online or over the phone to request a payoff statement. We are here to help. 3rd party Payoff Requests- Please click on the link and fill out the Payoff request form. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.