The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. How to fill out the Payoff Request Letter Templates?1) Call the mortgage department and request an official principal payoff letter. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online. The key part - "You tell them what day you want to pay it off. " They absolutely need this information to give you the correct payoff amount. The release is what removes the lien, which in your case isn't there.