Do you need a loan payoff request form? Click on Payments and then click on Request Payoff.To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers. To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700. 3rd party Payoff Requests- Please click on the link and fill out the Payoff request form. We are requesting a payoff statement for informational purposes under Section. 32.06(a-6) of the Texas Tax Code. To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700. Tax season is coming!