Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Step 1: Request a payoff quote. "Payoff amount" is generally higher than the remaining balance on the home. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.