All requests are processed in the order in which they are received. Creating a payoff letter is essential to any loan or mortgage repayment process.Our free templates and this guide can help you get started. What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. We will provide a payoff statement and accept payment on the account. Complete our Mortgage service or holder of the lien on a property form to receive a copy. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Auto Loan Payoff Payments.