1) Primary account holder or Third Party, Please complete our Payoff Request Form and submit it to our Customer Service Department. Step four: Request close-out documentation.You'll want follow the lender's instructions to request a Release of Deed. To initiate this process, kindly have the authorized borrower complete and submit a payoff authorization form to our loan servicing department. Click on Payments and then click on Request Payoff. The mortgage discharge or lien release is recorded. If you need assistance, contact our team at. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Any excess amount that you pay will be refunded.