A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. It's the payoff amount 10 days in the future.Please contact Customer Support at 877-672-2265 to request the payoff amount for a Mortgage and Home Equity Line of Credit (HELOC). Personal and Auto Loans By including a per diem amount in the letter, the parties will not have to execute another payoff letter if the termination date. Log in to Online Banking to view your 10-day payoff amount or you can contact Customer Service to receive a quote at (866) 455-ROAD (7623). It typically details the principal balance, interest due as of that date, per diem, any late fees, etc. Reduce title release and vehicle payoff from weeks to days through ACH payoff and expedited payment to lenders. Cut costs, save time, move inventory faster. Customer: I Check the payoff letter and it does not have a per diem amount.