What you need to know. Please contact Customer Support at 877-672-2265 to request the payoff amount for a personal loan and auto loan.The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. It's a statement that breaks down the payoff figure for the loan assuming no intervening payments, on a future (specified) date. After the online request form and signed authorization document are submitted, the payoff will be provided within 5 business days. Request Loan Payoff Form. You can fill out the form provided, give us a call or send a secure message through Online Banking. We look forward to hearing from you. It's a statement that breaks down the payoff figure for the loan assuming no intervening payments, on a future (specified) date. Request. Complete the form below to create a new request.