To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. What you need to know.For purposes of this Section, a payoff demand statement is accurate if prepared in good faith based on the records of the mortgagee or the mortgagee's agent. A licensee shall furnish a written notice of the total amount required to pay in full on an outstanding mortgage loan, as of a specified date. When you call the lender to request a payoff letter, you must also ask the lender to close the account. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. They may even send out a letter letting the borrower know that the lender received a final payment on the loan and that nothing further is due. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. Alternatively, your lender may have a form you must fill out.