To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Do you need a loan payoff request form?What you need to know. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Your mortgage servicer is the company that collects your monthly mortgage payments. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Request. Complete the form below to create a new request. Additional Information: ALERT: HUD Does Not Accept Wire Transfers for Secretary-Held Liens. When you apply for a mortgage, you pledge the property as collateral.