Do you need a loan payoff request form? To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is.Payoff letters aren't the only way to learn about your current loan balance. You can also talk to your lender and request a verbal payoff quote. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. You'll need to request a payoff quote to find out the remaining balance on your mortgage loan. You can choose to use our automated service to request a payoff statement or speak with a Customer Service Representative. By adding to your mortgage payment, you'll not only payoff your mortgage quicker, but could also save money in the process.