What you need to know. The title insurance company must have proof of payment from its own prior files that it paid the mortgage or mortgages pursuant to a payoff statement.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A licensee shall furnish a written notice of the total amount required to pay in full on an outstanding mortgage loan, as of a specified date. It's a statement that breaks down the payoff figure for the loan assuming no intervening payments, on a future (specified) date. Alternatively, your lender may have a form you must fill out. Do you need a loan payoff request form? To request payoff on your existing Mortgage 1 loan, submit this form. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. This fee is charged upon receipt of a request for a payoff quote.