What you need to know. For purposes of this Section, a payoff demand statement is accurate if prepared in good faith based on the records of the mortgagee or the mortgagee's agent.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A licensee shall furnish a written notice of the total amount required to pay in full on an outstanding mortgage loan, as of a specified date. "Mortgagor" means the grantor of a mortgage. It's a statement that breaks down the payoff figure for the loan assuming no intervening payments, on a future (specified) date. Do you need a loan payoff request form? Lenders may send out a final loan statement showing that the borrower has paid off the loan. This may also include any associated fees, accrued interest, or prepayment penalties. This form is furnished to give you a statement of actual settlement costs.