For purposes of this Section, a payoff demand statement is accurate if prepared in good faith based on the records of the mortgagee or the mortgagee's agent. What you need to know.You'll get the title in the mail with the lien holder (bank, etc) signed off on it and usually a letter showing it is paid off. Do you need a loan payoff request form? What you need to know. For purposes of this Section, a payoff demand statement is accurate if prepared in good faith based on the records of the mortgagee or the mortgagee's agent. Your Mortgage Interest Statement (Form 1098) will be mailed to you in late January. Click here and fill out your information on our Secure Password Reset page. If you have additional inquiries, you may submit them on the Questions, Comments, or Requests form.