You must cooperate with the insurance company, submit to examination under oath if requested, and show the damaged property, if requested. Fill Out Application.You must fill out the Application for Vehicle Transaction(s) (VSD 190). For purposes of this Section, a payoff demand statement is accurate if prepared in good faith based on the records of the mortgagee or the mortgagee's agent. Com OR calling 847-550-7300. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Do I need to get an attorney to get a payoff statement from my mortgage company who is withholding it? Illinois insurance rules require your insurance company to communicate with you within 21 working days after they are notified of the loss. Complete an online real estate transfer stamp application, Full Consideration or Exempt.