The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements.You may have to fill out a form or send a formal letter to your lender requesting the payoff statement. Illinois law imposes a strict deadline on mortgagees when a mortgagor requests a loan payoff statement. Payoff requests should be faxed to 847-932-8266. Do not include a credit report as proof of payoff. Requests are processed in the order they are received. Choose the payment processor below that offers you the best fees. Choose the payment processor below that offers you the best fees. To authorize Associated Bank to provide a written payoff statement and to close the account to any future advances if it is a revolving line of credit.