Sec. 15-1505.5. Payoff demands. For purposes of this Section, a payoff demand statement is accurate if prepared in good faith based on the records of the mortgagee or the mortgagee's agent.The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Com OR calling 847-550-7300. It can take roughly two to six weeks to get your title after paying off a car. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Choose a category to view frequently asked questions about personal banking, commercial services, and wealth management with Midland. Choose a category to view frequently asked questions about personal banking, commercial services, and wealth management with Midland. Looking to buy or refinance your home?