Illinois law imposes a strict deadline on mortgagees when a mortgagor requests a loan payoff statement. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan.To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. You may need to explain in a letter why you're having trouble paying your mortgage. Gift of Equity Letter sample.