A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. Be sure to include your parcel or account number in the email. Check out the payoff instructions on the Payoff Statement. 1. Enter your personal information and amount owed. Make payments anytime, anywhere. Remember to assemble all the paperwork that isn't necessarily standard tax documents, such as confirmation letters for charitable donations. If you know you're not going to be able to keep up with your loan payments, you might be better off selling the car yourself and paying off the debt. First Citizens provides a full range of banking products and services to meet your individual or business financial needs.