A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. What is my loan payoff amount? Your loan payoff amount is shown on your statement and in Online Banking. It's simple – log in and select the vehicle from your Snapshot, then choose Lease-End Options. Follow the instructions to view your buyout or return estimate.