A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. For each loan, we will need: Lender Name; Customer Service Address; Lender Phone Number; Mortgage Account Number. What is a mortgage payoff statement? It details the exact money needed to pay off a mortgage. To figure out how much is owed to completely pay off a loan, a borrower must request a formal loan payoff statement from their lender. Do you need a loan payoff request form? A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work.