Be sure to enter your taxpayer ID number when prompted. Warrant payoff letter.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Click on Payments and then click on Request Payoff. 1) Call the mortgage department and request an official principal payoff letter. What you are requesting in return is called an estoppel letter.