Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab.Call 888-673-5521 today! Need help or have questions about mortgage options? Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. Q: How can a payoff be ordered? For Newrez customers, please log into your customer portal. In your Dashboard, you can view your payment breakdown and account balances, schedule a payment, chat with us, go paperless, request a payoff, and more. This Client Guide sets forth the terms and conditions upon which a Client will sell mortgage Loans to NewRez.