Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements.To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. The Vehicle Payoff Sample Letter form is a crucial document for individuals aiming to transfer their vehicle loan to the State Department Federal Credit Union. Any excess amount that you pay will be refunded. Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.