A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. For each loan, we will need: Lender Name; Customer Service Address; Lender Phone Number; Mortgage Account Number. A mortgage payoff statement offers a clearer picture to the true cost of paying off your loan. Request a payoff quote. A payoff request can be created and mailed for free.