How to fill out the Payoff Request Letter Templates? Creating a payoff letter is essential to any loan or mortgage repayment process.Our free templates and this guide can help you get started. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Example: Selena falls behind on her credit card payments, and after several months of missed payments, the card company marks the account as a charge-off. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. If you have questions about your loan with Servbank and would like to speak to someone, please call us at (866) 867-0330. Reach out to our Express Team to open a loan or credit card.