To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. The first step is to get in touch with your lender or loan servicer.You can find their contact information on your monthly statements. Do you need a loan payoff request form? A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. If you want to pay off specific loans, select "Specify for Each Loan" and fill in the Current Balance amount for each loan you want to pay off. Number 10, in a circle.