Here's how to determine your payoff amount: Contact your lender: Contact your mortgage servicer to request an official payoff statement. 1) Call the mortgage department and request an official principal payoff letter.You can request a payoff estimate right from the App or website. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Request a payoff quote. Any excess amount that you pay will be refunded. If you are a Borrower and would like to request a payoff amount for your loan, please call our Customer Care team at 800.797.6324. The mortgage payoff calculator helps you find out.