A goodwill letter explains why you had a late payment and asks the creditor to take it off your credit reports. A financial hardship letter is a written document for your lender explaining why you're unable to meet your financial obligations.Payments made on outstanding loans that get forgiven will be refunded. Paid off loans will not be refunded. Borrower defense discharges apply only to federal student loans that are Direct Loans or can be consolidated into a Federal Direct Consolidation Loan. FSA provides information on student financial aid opportunities such as work-study, federal loan programs, and grants. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. This blog post is for those who cannot afford my paid credit repair services in Los Angeles and prefer selfhelp. I sincerely would like to work out a solution with you during this temporary financial challenge.