A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.Arizona is one of eight states that require homes for sale to go through escrow. Learn more about the Arizona escrow process. A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Do you have a question? We just paid off our mortgage on June 12th and received a letter from Wells Fargo stating mortgage had been paid in full.