Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. Do you need a loan payoff request form?A licensed title underwriter may release a deed of trust provided that it, or its agent, was responsible for the payoff of the subject loan. It typically details the principal balance, interest due as of that date, per diem, any late fees, etc. You should definitely keep the letter telling you that your loan was paid off in full. We'd also want you to keep at least the most current loan statement. You should definitely keep the letter telling you that your loan was paid off in full. We'd also want you to keep at least the most current loan statement. In a refinance, the title company handles paying off the bank and is responsible for following up to make sure that the lien has been released. This form cannot be used to enforce a small claims judgment.