Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. Get answers to your questions about paying off your mortgage.How can I request a payoff statement? Below are links to various frequently requested forms. Some are PDF documents that are available to download and print. Do you need a loan payoff request form? City National Bank's Online Payoff Demand Request form. To process your request as quickly as possible, complete the online Loan Payoff Quote form, send a written request or call our Loan Servicing department. You may also call 1-800-1-0557. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership.