Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. Log into Online Banking, select the mortgage account you want to request the payoff quote for.The mortgage payoff calculator helps you find out. Do you need a loan payoff request form? For questions about terms of the HAF mortgage, mortgage lien releases, payoff quotes, etc. Below are links to various frequently requested forms. Some are PDF documents that are available to download and print. What is a payoff quote? City National Bank's Online Payoff Demand Request form. Want to make sure you keep that great mortgage rate you qualify for?