Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. Do you need a loan payoff request form?20 days of you paying off your mortgage in full, you should send your servicer a written notice of error. Many servicers have set up specific addresses. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Log into Online Banking, select the mortgage account you want to request the payoff quote for. Where do I send Notices of Error and Requests for Information? You may be eligible for a Modification – find out today. Planet home lending is here to help with all of your questions. Wondering what questions to ask a mortgage lender?