This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. You can also request a payoff statement.Log in to Online Banking or use the mobile app. Bank of America customer service information is designed to make your banking experience easy and efficient. Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. Get answers to your questions about Bank of America's products and services. Learn about your account, your routing number and more in our help center. Need help accessing your Bank of America account? Find your account number, hours, withdrawals, scheduling and more with these frequently asked questions. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership.