How do I request a quote for a co-op property? You can pay off your mortgage with a check.Bring your payoff statement to your local branch, or our branch staff can order one for you. Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. How do I pay off my auto loan? The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. You'll receive confirmation of payoff. In some states, getting your title is an automatic process after you pay off your loan. For customer service, careers, media and more, please see the contact information below. If you have automatic payments through Chase, go to your account at chase.