Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. The first step is to get in touch with your lender or loan servicer.You can find their contact information on your monthly statements. Please call 410-767-1220 or 1-888-248-0345 for a final payoff balance. Be sure to have your CCU debtor number and account number(s) available. Do not include a credit report as proof of payoff. Requests are processed in the order they are received. After the online request form and signed authorization document are submitted, the payoff will be provided within 5 business days. Request Loan Payoff Form. How can I request a payoff statement?