Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership.Our standard practice is to obtain written authorization from the borrower to provide a payoff quote to the title company. The creditor generally has 3 years (4 years if the debt is owed for the sale of goods) from the date the debt becomes due to ask the court to order you to pay. How can I request a payoff statement? Where can I find payoff information for loan account? How can I send the payoff funds for my loan account? If you have difficulty filling out the forms or have unanswered questions about preparing your case. Get answers to your questions about paying off your mortgage. How can I request a payoff statement?