Payoff requests, including borrower's authorization, should be directed to the servicer of the first mortgage. A fully ratified sales contract is required prior to submitting the reservation request.How to fill out the Payoff Request Letter Templates? Do you need a loan payoff request form? This form is furnished to give you a statement of actual settlement costs. The lender should have sent you your canceled loan documents. If you have the canceled note, you at least have proof that the loan is canceled. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. There are two key parties involved in the process: The lending institution, which is the party that initially issued a loan on the property.