Missing or incomplete documents will delay processing. Borrower Information: Payoff Contact Information: Borrower Name(s).1. Complete the Payoff Request Form in its entirety. Unsigned or incomplete requests will not be processed. 2. To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. Do you need a loan payoff request form? Add the Loan payoff letter for editing. Sign in to online banking. If you are struggling with your student loans, please fill out this form to get help from the State of Massachusetts Ombudsman's Student Loan Assistance Unit. This is an example of a payoff letter used in a syndicated loan transaction.