Missing or incomplete documents will delay processing. Borrower Information: Payoff Contact Information: Borrower Name(s).A loan term is how long you have to pay off your mortgage loan. For example, common loan terms for mortgages are 30, 20, or 15 years. If you are paying off a specific loan or set of loans online, use the "Custom Pay" dropdown to select "Specify for Each Loan". The payoff calculation includes any outstanding unpaid interest. How will loan repayment be paid out or disbursed? You may stop into a local branch or call (800) 773-5601 ext. 138564 and request that an automatic payment form be mailed or emailed to you. Learn how the Massachusetts foreclosure process works, including preforeclosure steps, foreclosure procedures, and homeowner rights.