Missing or incomplete documents will delay processing. Borrower Information: Payoff Contact Information: Borrower Name(s).Have a question about your mortgage loan? The Attorney General's Office (AGO) may have an answer. Complete the form to request a reinstatement or payoff. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Please call our toll-free number: 800.875. Payoff letter for your loan. This is a critical document if you are selling or refinancing.