You should receive monthly statements from your mortgage servicer, even if you are in foreclosure. However, you may not receive one if you filed bankruptcy.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Mailing Address: Salem Five, Attn: Payoff Dept. Complete the Payoff Request Form in its entirety. It's your bank's job. 183, §54D imposes new statutory obligations on Lender Parties to issue loan payoff statements on all Massachusetts mortgage loans—commercial and residential. Just trying to figure out what the small servicer requirements are. This form is furnished to give you a statement of actual settlement costs. It's vital that title and escrow professionals find out the exact amount owed at the closing.