Missing or incomplete documents will delay processing. Borrower Information: Payoff Contact Information: Borrower Name(s).A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. When preparing the Affidavit for recording, you will need to fill in other particulars covered in the Affidavit. Complete the form to request a reinstatement or payoff. If you would like to request a payoff, please fill out the form below. To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. To speed the processing of your request, please follow these steps: 1. Complete the Payoff Request Form in its entirety.