If you are paying off a specific loan or set of loans online, use the "Custom Pay" dropdown to select "Specify for Each Loan". If you are struggling with your student loans, please fill out this form to get help from the State of Massachusetts Ombudsman's Student Loan Assistance Unit.In the below example, there are two loans with outstanding balances. The loan circled in blue is a Direct Loan. Private Student Loan Payments template. You're saying: "I am submitting more money than what I owe; here is how I want the payment processed. Below is a list of forms to assist you in managing your student loan account. Auto Pay Application Enroll to make payments automatically each month. The Massachusetts Application for State Financial Aid (MASFA) is now available today! A student loan payoff letter, also called a payoff statement or loan verification letter, outlines your loan's essential details.