It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works.How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Filling out this form is straightforward. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours. Processing times is currently 8 weeks. Insurance premiums in accordance with the provisions of Section 10.