Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Looking to calculate your potential monthly mortgage payment? Check out our mortgage calculator. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form.