It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works.The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Filling out this form is straightforward. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. If you'd like to fax a payoff request to us, send it to 800-200-8772. Your local credit union - offering personal and business banking solutions from checking and savings accounts, loans, mortgage options, and more!